richjili Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy (hereinafter referred to as the "Policy") describes how richjili (hereinafter referred to as "richjili," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users (hereinafter referred to as "you," "your," or "Player") who access or use the richjili online gaming platform at richjili.one.

richjili is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is designed to be transparent, straightforward, and fully compliant with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account on richjili, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the richjili platform immediately.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, richjili acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players using the richjili.one platform.

As the Personal Information Controller, richjili determines the purposes and means of processing your personal data. richjili is responsible for ensuring that all personal data collected through the platform is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect that data.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer (DPO) via the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

3.1 Account Registration Data

When you create a richjili account, we collect the following personal information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify that you are 21 years of age or older);
• Residential address (including barangay, city, province, and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under PAGCOR-regulated gaming standards, we may collect:

• Copies of government-issued photo identification (Philippine passport, driver's license, SSS ID, GSIS ID, PhilHealth ID, or Unified Multi-Purpose ID);
• Proof of address documents (utility bills, bank statements, or barangay certificates dated within 90 days);
• Selfie photographs taken with your ID for identity confirmation;
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name).

3.3 Financial and Transaction Data

When you make deposits or withdrawals on richjili, we collect:

• Payment method details (GCash mobile number, PayMaya account details, BPI/BDO/Metrobank account information);
• Transaction amounts, dates, and reference numbers;
• Deposit and withdrawal history;
• Account balance information.

3.4 Gaming Activity Data

richjili automatically records data related to your gaming activity on the platform, including:

• Games played, bet amounts, and game outcomes;
• Session duration and frequency of play;
• Bonus and promotion usage history;
• Responsible gaming tool usage (deposit limits, cooling-off periods, self-exclusion requests).

3.5 Technical and Device Data

When you access the richjili platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths;
• Referring website or source (if applicable);
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact richjili support or communicate with us through any channel, we may collect and retain:

• Live chat transcripts;
• Email correspondence;
• Support ticket content and resolution history;
• Feedback and survey responses.

4 How We Collect Your Data

richjili collects personal data through the following means:

5 How We Use Your Personal Data

richjili uses the personal data we collect for the following purposes:

5.1 Account Management

To create and maintain your richjili account, verify your identity, process your login credentials, and provide you with access to all platform features available to registered players.

5.2 Payment Processing

To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to verify that payment methods are registered in your name; and to maintain accurate financial records of all transactions on your account.

5.3 Regulatory Compliance

To fulfill our obligations under Philippine law, including KYC verification, anti-money laundering (AML) checks, age verification (21+ requirement), and reporting obligations to relevant regulatory authorities including PAGCOR.

5.4 Platform Improvement

To analyze how players use the richjili platform, identify technical issues, improve game performance, and develop new features that enhance the overall gaming experience for Filipino players.

5.5 Responsible Gaming

To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling; to enforce deposit limits, cooling-off periods, and self-exclusion requests; and to provide appropriate responsible gaming interventions where necessary.

5.6 Marketing Communications

To send you information about richjili bonuses, promotions, new games, and special offers — but only where you have provided your explicit consent to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting our support team.

5.7 Fraud Prevention and Security

To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the richjili platform. This includes automated monitoring of account activity and transaction patterns.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, richjili processes your personal data on the following legal bases:

7 Data Sharing and Disclosure

7.1 Service Providers

richjili shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification partners, fraud detection services, cloud hosting providers, and customer support platform providers. All service providers are contractually bound to process your data only on richjili's instructions and to maintain appropriate security standards.

7.2 Regulatory Authorities

richjili may be required to disclose personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by law or in response to a valid legal request. richjili will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of richjili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.

8 Data Retention

richjili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following retention periods apply:

After the applicable retention period expires, richjili will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

9 Data Security

richjili takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the richjili platform is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive personal data, including passwords and payment information, is stored in encrypted form using strong cryptographic algorithms;
• Access Controls: Access to personal data is restricted to richjili employees and contractors who have a legitimate need to access it, and is governed by strict role-based access control policies;
• Regular Security Audits: richjili conducts regular internal and third-party security audits to identify and address potential vulnerabilities in our systems;
• Incident Response: richjili maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by law.

10 Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the richjili platform. They allow the platform to recognize your device, remember your preferences, and provide a more personalized and efficient gaming experience. richjili also uses similar technologies such as web beacons, pixel tags, and local storage objects.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the richjili platform — for example, you may need to log in again each time you visit if session cookies are disabled. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

11 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by richjili:

11.1 Right to Be Informed

You have the right to be informed about how richjili collects and uses your personal data. This Privacy Policy fulfills that obligation. If you have questions not answered here, please contact our Data Protection Officer.

11.2 Right to Access

You have the right to request a copy of the personal data that richjili holds about you. We will provide this information within thirty (30) days of receiving a valid request, subject to identity verification.

11.3 Right to Rectification

If any personal data held by richjili is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your richjili account dashboard. For KYC-related corrections, please contact our support team.

11.4 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Please note that richjili may be required to retain certain data for regulatory compliance purposes even after an erasure request.

11.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though richjili may be able to demonstrate compelling grounds to continue processing in certain circumstances.

11.6 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.

11.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact richjili's Data Protection Officer via live chat support or by email at the address provided in Section 15. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Minors and Age Verification

The richjili platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. richjili does not knowingly collect personal data from individuals under the age of 21.

As part of the registration process, all players are required to confirm that they meet the minimum age requirement. richjili also conducts age verification as part of its KYC process. If richjili discovers that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all data will be deleted (subject to any legal retention obligations), and any deposits will be returned at richjili's discretion following identity verification.

13 International Data Transfers

richjili's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud hosting providers and KYC verification partners — may process data in other countries. Where personal data is transferred outside the Philippines, richjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safegu ards include contractual clauses requiring the recipient to protect the data to the same standard as required in the Philippines, and verification that recipient countries maintain adequate data protection frameworks. By using the richjili platform, you consent to such transfers where necessary for the operation of your account.

14 Changes to This Privacy Policy

richjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the richjili platform and, where appropriate, by sending a notification to your registered email address.

The updated Policy will take effect on the date indicated at the top of the document. Your continued use of the richjili platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how richjili protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by richjili, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 through the richjili platform — the fastest way to reach our support team;
• Email: [email protected] — please include "Privacy Request" in the subject line;
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a full response within 30 days.

For complaints that remain unresolved after contacting richjili, you may escalate your concern to the National Privacy Commission of the Philippines through their official channels.